Contact Us

We're here to help. Whether you have a question about your account, billing, a refund, or our policies, reach out and our team will get back to you.

Get in Touch

General & Account Support

support@humanizemypaper.com
We aim to respond within 2 business days.

Billing & Refunds

support@humanizemypaper.com — please include your account email and the transaction date or identifier. See our Refund & Cancellation Policy.

Privacy & Data Requests

privacy@humanizemypaper.com — for questions about your data or to exercise your privacy rights.

What to Include in Your Message

The fastest replies come from messages we can act on straight away. Where it applies, please tell us:

The email address on your account, so we can find your plan, usage, and payment history without asking twice.
What you were trying to do — humanizing a document, running an AI report, exporting a .docx, changing a plan — and what happened instead. A screenshot of any error message helps.
For billing questions, the date and amount of the charge and the last four digits of the card or the payment reference from your receipt.
For refund requests, the reason and the transaction you would like refunded. Our Refund & Cancellation Policy explains what is covered.
For privacy requests, whether you want a copy of your data, a correction, or deletion of your account. We may ask you to confirm the request from the account email before acting on it.

Common Questions

How quickly will I hear back?

We aim to reply to every message within 2 business days, and billing or account-access problems are handled first. We do not offer phone support; email is the only channel, and it lets us keep a written record of what was agreed.

My humanized text still shows as AI. Can you help?

Yes. Send us the input, the output, the mode and strength you used, and which detector flagged it. Detectors disagree with each other and the same text can score differently on two runs, so we look at the actual text rather than the score. Our guide to humanizing AI text for Turnitin covers the most common causes.

I was charged but my plan did not activate.

Payments occasionally take a few minutes to be confirmed by the payment provider. If your account still shows the wrong plan after fifteen minutes, email us with the payment reference and we will activate it manually and credit any words you missed.

Can I cancel or change my plan myself?

Yes. The billing portal linked from your profile page lets you cancel or update payment details without contacting us. A cancelled subscription stays active until the end of the period you already paid for, and there is no cancellation fee.

Do you have an API or a partner programme?

Both. Developers can find keys and documentation on the developers page, and publishers or educators can earn recurring commission through the affiliate program.